Frequently Asked Questions

Unfortunately, we do not allow cameras or any audio or recording devices during a performance. Photography, cameras or any audio or visual recordings of performances is strictly prohibited.

Though we encourage the use of social media before or after a performance, we ask that patrons do not use their phones during a performance.

Please respect the instructions of our ushers at the various venues when considering late seating options. Typically, patrons are asked to wait until an appropriate break in the music. This is so that late seating does not distract from the performance.

Since we perform in a variety of venues, we ask that our patrons respect the instructions of our ushers. Generally speaking, an individual water bottle can be brought to the concerts. All other refreshments must be purchased at the venue.

Children require tickets for concerts, and should be of an age where it is appropriate for them to sit in their own seats. All ages are welcome during Education and Community Enrichment programs, including the Family Concerts, Youth Orchestra, Nutcracker, and others. Please call the Box Office at your venue with any specific questions.

This is our most frequently asked question! Applause between movements sometimes cannot be controlled. Music swelling to a final cadence, or a brilliant performance by a guest artist, might elicit applause whether you like it or not! That being said, applause is always appreciated at the end of a performance. Follow the cues of those around you if you’re unsure. Think of this like interruptions in a conversation; applauding between movements has the potential to disrupt a powerful moment of silence, where some listeners are still listening. Everyone onstage appreciates your enthusiasm, and we want you to clap out loud!

Absolutely! There is usually an opportunity to meet the conductor, guest artist(s), musicians, and fellow patrons in the lobby after the performance. Artists are always flattered to be recognized!

Our venues have moved to entirely digital systems. Tickets to the Symphony can be presented via smartphone to ushers at the door. Patrons can also print their emailed receipt as proof of purchase, as long as all codes can be scanned at the door. Beyond the Concert Hall events will have a printed will-call list for paid audiences to check in at the time of the performance.

Unfortunately, there are no refunds once a ticket is purchased. We recommend sharing your ticket with a colleague or neighbor so that they can attend in your place. If you would like to donate unused tickets back to the Symphony, please contact our offices at 970.382.9753 and we will work to find someone to fill your seat.

One hour before each performance, our Music Director hosts a 30-minute Pre-Concert Talk. The talks are open seating, and there will be an opportunity for any questions.

Occasional recording projects allow us to sell recordings on an individual basis, but as a general rule, our live performances are not available for resale, and recordings are only for archival purposes. Would you like to sponsor a recording project? That sounds like a wonderful idea! Please reach out!

Yes, our venues have appropriate seating for guests that need wheelchair access. Please inquire with the box office when you are making your ticket purchase so they can assist you.

Concerts are in the Mountain Time Zone, and each concert start time deserves careful inspection. The subscription weekends of the San Juan Symphony are performed on Saturday evenings in Durango at 7:30pm, and on Sunday afternoons at 3:00pm in Farmington. Beyond the Concert Hall events frequently start at 7pm, and matinee performances can be lunchtime (12pm) or matinee (2-4pm). Please call our office if you have any questions!

Never miss a beat! Join our newsletter via the subscribe button at the footer of our website or by CLICKING HERE.

We always appreciate the opportunity to update our records! Please call our office or contact us through our website.