Frequently Asked Questions

Concert Etiquette

What should I wear when attending a San Juan Symphony performance?

We want your concert experience to be as relaxing and enjoyable as possible. You will see patrons in formal attire, business casual, and everything in between. There is no dress code.

May I photograph or record the performance?

Unfortunately, we do not allow cameras or any audio or recording devices during a performance. Photography, cameras or any audio or visual recordings of performances is strictly prohibited.

May I tweet or use Snapchat or other live social media during a performance?

Though we encourage the use of social media before or after a performance, we ask that patrons do not use their phones during a performance.

What is your late seating policy?

Please respect the instructions of our ushers at the various venues when considering late seating options. Typically, patrons are asked to wait until an appropriate break in the music. This is so that late seating does not distract from the performance.

What is your policy for food and drinks?

Since we perform in a variety of venues, we ask that our patrons respect the instructions of our ushers. Generally speaking, an individual water bottle can be brought to the concerts. All other refreshments must be purchased at the venue.

Are children allowed?

Children require tickets for concerts, and should be of an age where it is appropriate for them to sit in their own seats. All ages are welcome during Education and Community Enrichment programs, including the Family Concerts, Youth Orchestra, Nutcracker, and others. Please call the Box Office at your venue with any specific questions.

Should I applaud between movements?

This is our most frequently asked question! Applause between movements sometimes cannot be controlled. Music swelling to a final cadence, or a brilliant performance by a guest artist, might elicit applause whether you like it or not! That being said, applause is always appreciated at the end of a performance. Follow the cues of those around you if you’re unsure. Think of this like interruptions in a conversation; applauding between movements has the potential to disrupt a powerful moment of silence, where some listeners are still listening. Everyone onstage appreciates your enthusiasm, and we want you to clap out loud!

Can I request an autograph of an artist or conductor?

Absolutely! There is usually an opportunity to meet the conductor, guest artist(s), musicians, and fellow patrons in the lobby after the performance. Artists are always flattered to be recognized!

Patron Experience

Where do I find parking?

Both of our main venues, the Community Concert Hall at Fort Lewis College, and Henderson Performance Hall at San Juan College offer plentiful parking in front of the concert halls with access to drop-off guests and handicap spaces.

Will my tickets be mailed to me?

Our venues have moved to entirely digital systems. Tickets to the Symphony can be presented via smartphone to ushers at the door. Patrons can also print their emailed receipt as proof of purchase, as long as all codes can be scanned at the door. Beyond the Concert Hall events will have a printed will-call list for paid audiences to check in at the time of the performance.

What can I do with unused tickets?

Unfortunately, there are no refunds once a ticket is purchased. We recommend sharing your ticket with a colleague or neighbor so that they can attend in your place. If you would like to donate unused tickets back to the Symphony, please contact our offices at 970.382.9753 and we will work to find someone to fill your seat.

Are there any pre-concert activities in the hall?

One hour before each performance, our Music Director hosts a 30-minute Pre-Concert Talk. The talks are open seating, and there will be an opportunity for any questions.

Are recordings of Symphony performances available for purchase?

Occasional recording projects allow us to sell recordings on an individual basis, but as a general rule, our live performances are not available for resale, and recordings are only for archival purposes. Would you like to sponsor a recording project? That sounds like a wonderful idea! Please reach out!

Are wheelchair accessible seats available?

Yes, our venues have appropriate seating for guests that need wheelchair access. Please inquire with the box office when you are making your ticket purchase so they can assist you.

Concert Series and Programming

What type of concert series does the San Juan Symphony offer?

There are 4 main subscription weekends of the San Juan Symphony, which showcase our full orchestra and guest artists performing live with our Music Director as conductor. The new Beyond the Concert Hall series offers a mixture of smaller format programs in alternative venues, including the Chamber Singers, the Durango Bach Festival, and much more. Finally, we are proud to present our Education and Community Enrichment series, which includes the Family Concerts, Youth Orchestra concerts, holiday events, student recitals, masterclasses, and more.

What time are concerts held?

Concerts are in the Mountain Time Zone, and each concert start time deserves careful inspection. The subscription weekends of the San Juan Symphony are performed on Saturday evenings in Durango at 7:30pm, and on Sunday afternoons at 3:00pm in Farmington. Beyond the Concert Hall events frequently start at 7pm, and matinee performances can be lunchtime (12pm) or matinee (2-4pm). Please call our office if you have any questions!

Patron Communications

How will I be notified about a delayed or canceled performance?

Ticket holders will receive an email from the concert hall with any updates or delays in scheduled concerts. You can also follow the San Juan Symphony Social Media for up-to-date information; we are on Facebook, Instagram, and Twitter.

How do I learn about ticket offers, discounts, and other Symphony news?

Never miss a beat! Join our newsletter via the subscribe button at the footer of our website or by CLICKING HERE.

My contact information has changed. How do I notify the Symphony?

We always appreciate the opportunity to update our records! Please call our office or contact us through our website.

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